Payment Questions

Accepted Payment Methods

How to pay for services?
Payment for services occurs automatically using various payment systems. If for some reason accessible payments methods is not convenient to you, please contact us to discuss alternative ways of making the payment.

Can I make one-time manual transactions?
When you make a manual payment, your services can be run immediately after we receive your payment. You’ll accrue costs that are deducted from your manual payments. As long as you've got money in your user account to pay for your services, your services will run. We'll send you an email when the money in your account has gone and you have active services.

Subscription Billing

How does recurring billing work?
You are billed immediately when you subscribe. After that, billing occurs automatically once per month until you cancel.

Can I subscribe to more than one service?
Yes. When you sign up for the first time, we create a single user account for you. You can use the same account to subscribe to multiple services at any time.

How can I cancel my subscription?
You can cancel any active subscription at any time from your Dashboard. Go to Account menu > Billing > Active subscriptions and follow the cancellation steps.

Is there a minimum subscription period?
Yes. The minimum subscription period is one month. If you cancel, you will continue to have access to the service until the end of the billing period you’ve already paid for. After that, access will be disabled and no further charges will be made.

Static Pro Access

Static Pro: How do I activate access to a one-time paid service?
After completing your payment, you will receive an access code by email. Enter this access code to activate your service.

How long is the Static Pro passcode valid?
Static Pro access codes do not expire. You can use your passcode at any time.

What happens to the access code if my website is unavailable when processing starts?
Before processing, our system first checks the availability of the website and only then deactivates the access code you entered. If your website is unavailable, the access code will not be deactivated and you will be able to use the service later when your website is back online or use it for any other website.

What to do if your access code is not accepted?
Please provide our customer support with your payment details and payment date, our team will help resolve the issue as soon as possible.